Office and Client Success Manager

\*\*Job Title:\*\* Office and Client Success Manager \*\*Location:\*\* Watertown, NY \*\*Company:\*\* CREG Systems CREG Systems, a cornerstone of innovation and excellence in the technology services industry for over 50 years, is looking for an Office and Client Success Manager to join our team in Watertown, NY.
Our company specializes in providing a wide array of technology solutions, including managed IT, cybersecurity, access control, surveillance, security, fire safety, structured cabling, and cloud communication systems.
With a history of consistent growth and a vision for the future, we are on the lookout for a dynamic individual who will be the heartbeat of our organization.
\*\*The Role:\*\* As the Office and Client Success Manager, you will be the central hub of our operations, connecting our customers with our services and ensuring the seamless flow of information within the company.
Your role will encompass a wide range of responsibilities, from handling calls and providing exceptional customer service to coordinating schedules and tracking important orders and renewals.
Your day-to-day actions will be pivotal in maintaining our reputation for excellence and supporting our continued growth.
\*\*Key Responsibilities:\*\* - Serve as the first point of contact for the company, managing calls and customer inquiries with a professional demeanor.
- Coordinate and schedule service appointments, working closely with our team of service technicians to ensure efficient service delivery.
- Track and manage orders, renewals, and due dates, providing timely updates to customers and internal teams.
- Document all pertinent details for accurate record-keeping, ensuring that information is accessible and organized.
- Facilitate clear and consistent communication across all levels of the company, from customers to staff, from executives to janitors, and everyone in between.
- Perform general office duties, embodying the role of a secretary/receptionist with a modern twist.
\*\*Ideal Candidate:\*\* - You have significant experience working in a professional office environment, ideally within the technology sector.
- Exceptional communication skills are second nature to you; you're comfortable and eloquent in conversations with a diverse range of people.
- Your attention to detail is unmatched, and your organizational skills are top-notch.
- A positive, goal-driven attitude propels you, and you’re adept at working with all types of personalities.
- You're tech-savvy, not shy about engaging with others, and ready to be the cornerstone of our operations.
\*\*What We Offer:\*\* - A competitive salary that reflects your experience and the critical nature of your role.
- A supportive, innovative environment where your contributions directly impact our success and growth.
- Opportunities for professional development and growth within the company.
- The chance to work closely with the CEO, contributing to the strategic direction and operational excellence of CREG Systems.
\*\*The Importance of This Role:\*\* To the President and CEO of CREG Systems, this position is not just another job listing; it is the most crucial role in the company.
The ideal candidate for this position is someone who not only meets the technical requirements but also shares the drive and vision that has propelled CREG Systems to its current success.
This role is for someone who sees themselves not just as an employee, but as an integral part of a thriving business, with the ambition and capability to grow alongside it.
If you are ready to help shape the future of technology in the North Country, we encourage you to apply today! Please include a resume and a cover letter that highlights your experience, why you’re interested in this role, and how you can contribute to the continued success and growth of CREG Systems.
CREG Systems is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time Pay: $45,000.
00 - $60,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * 8 hour shift * Monday to Friday Supplemental pay types: * Bonus opportunities Experience: * Business management: 3 years (Preferred) * Office management: 5 years (Required) * Customer relationship management: 3 years (Required) Ability to Commute: * Watertown, NY 13601 (Required) Ability to Relocate: * Watertown, NY 13601: Relocate before starting work (Required) Work Location: In person