Description:
Basic Functions:
Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
Payroll:
Full-time position – normal hours are Monday - Friday 8:00 AM to 4:30 PM.
Occasionally, additional hours are needed, at the discretion of the site manager and regional manager.
Position is compensated on an hourly basis.
Job Responsibilities:
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.
).
Immediately record all telephone and in-person visits on appropriate reports.
Maintains guest cards according to established procedures.
Manage an email account directed towards leasing and follow up.
Inspect available "market ready" to show units, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
(i.
e.
, credit check, rental history, etc.
) Submit processed applications to the Community Manager for approval.
Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again.
If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident's signature(s) on appropriate paperwork prior to move-in.
Orient new residents to community.
Responsible for lease renewals.
Monitor advertising effectiveness.
Administrative
Accept rental payments and give immediately to Community Manager.
Type lease and complete appropriate paperwork and input information accurately and on a timely basis.
Review with the Community Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive telephone calls and in-person visits.
Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions.
Attend functions and participate as host for any functions as directed by the Community Manager.
Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
.
Requirements:
Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years' experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug & background test.
Must have a vehicle and driver’s license.
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